In any manufacturing plant, quality control is key, especially on the production line. High output and operational efficiency are vital, but the effort is wasted if the final product is flawed. Therefore, the expertise and commitment of quality department personnel significantly contribute to reducing customer complaints and enhancing customer satisfaction and the company’s reputation.
Rion’s quality department, located at the heart of operations, includes 17 members responsible for quality control and assurance. Seven of them serve as quality inspectors, working around the clock and maintaining close contact with injection technicians, technologists, shift managers, and production workers, thereby overseeing the entire production floor.
The Best for the Quality Patrol!
The patrol team consists of Team Leader Rami Subih, Igor, Ruslan, Tatiana, Yulia, Wajdan, and Sari. This diverse team, like other departments at Rion, includes individuals from various cultural backgrounds who collaborate seamlessly. The inspectors began their careers in Rion’s production departments, gaining firsthand knowledge of all processes near the injection machines and of the specifications of each product. “Until about two and a half years ago, the production manager was in charge of the quality inspectors,” explains Mazal Rosillio, Quality Department Manager. “Since then, management of the inspectors shifted fully to my department, giving us direct oversight not only professionally but also administratively. This change has significantly improved collaboration between the quality control and production teams.”
Comprehensive Training Program
Rami, the team leader, oversees the training of new inspectors. “Training a quality inspector who was working on the production floor typically takes three to five months,” he explains. “It depends largely on their background, motivation, and what additional knowledge they need.” Mazal adds, “The essential qualities we look for in an inspector include teamwork, an intermediate-to-advanced level of Hebrew, spatial perception, organization, and, of course, an ambition for professional development at Rion. If additional skills are needed, we bring in courses and training to Rion, like a drawing reading course in collaboration with Erez College, alongside internal training and quarterly meetings to address issues or complaints.”
During training, a senior inspector guides the new inspector through all required actions and tests, according to a structured training protocol. This includes familiarity with in-process inspections, starting a series production run, identifying typical defects for each product, production line rounds, retrieving products from machines for dimensional inspection, using measurement tools, operating software at inspection stations, understanding the product card data at each workstation, and ensuring all processes comply with the product card and work order. At the end of the production process and before entering the storage warehouse, the inspectors verify the pallets’ quality, labeling, and quantity.
Career Development Opportunities
“In addition to investing in training and human capital, Rion invests in equipment,” says Rami. “We have advanced instruments that help us conduct precise inspections, like the CMM machine and X-ray equipment for examining internal cavities in products. Production floor operators understand the importance of the inspectors’ work, and we know we bear significant responsibility when approving products before they reach storage. We’re essentially the last people to see the product before it reaches the customer.”
Mazal and Rami emphasize that since the quality inspectors come from the production floor, they have the potential to advance. “It’s important for the company to look ahead. Some employees started in production, moved into quality, and then progressed to other roles. Rion invests in us and offers growth paths within the company. Despite coming from diverse backgrounds and working with many people on the production floor, everyone collaborates closely, forming strong, friendly connections,” concludes Rami.
